Atelier 801
Atelier 801 
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 Lemodile  « Censeur »
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  http://atelier801.com/contact If you already know what the contact form is and need to use it, use the tabs to get to the category you need. What is the contact form? The contact form is the only way to officially reach the admins of Atelier 801. Moderators do not read or deal with contact forms, only admins do. When do I use the contact form? You only need to use the contact form when you have a problem that the available staff cannot help you with, such as account recovery cases. For more information on this, please read the Staff FAQ. Staff may also redirect you to the contact form. How do I fill out a contact form? The contact form can be found here. You will have to write your contact form in English. Writing in another language means your message will probably not be replied to, as the agents only understand English. Follow the steps underneath before you start writing; a list of questions will pop up once you've picked a category, and you will have to answer these questions to the best of your knowledge. If you feel you have other relevant information to add on, try to explain it as thoroughly as possible. Username: - Enter your account name and # numbers. E-mail: - Enter the e-mail you wish to be contacted on, as in one you currently have access to. Category: - Pick the category that fits your inquiry the best; check out the tabs in this thread if you're unsure on what category to pick. Subject - A short headline to explain what your inquiry is about. If you do not get a reply within two weeks, contact a staff member in private. They will forward your request, as your inquiry may have been missed.
 IMPORTANT! For Allopass/Mobile - If you're sure you correctly sent the phone message and didn't receive your code, you can directly contact Allopass via their official website. You may also find the answer to your problems in this thread. If there is no solution for you there, use the contact form.When do I use this category? You've picked the correct category if something went wrong with your payment and you have lost money without receiving fraises. If you provide sufficient proof, you may get a full refund. You may also receive help with making future purchases. You will, however, not in any situation be given fraises based on your correspondence. What information do I need to provide? Fill out the prewritten questions that pops up when you've picked your category. If the questions don't pop up, you can find them in the spoiler underneath. This category has two split groups; Allopass/Mobile transactions and PayPal transactions. Make sure you pick the correct transaction method. It is also a good idea to add on your general system information (e.g. your operating system) underneath your form. Questions to answer Allopass/Mobile: - Account on which you bought the fraises: - Phone number you used + your regional code: (0XX) __ __ __ __-__ __-__ __ - Mobile phone operator: - Number of Fraises purchased: - Date and hour of the transaction: - SHOTCODE (word sent by sms): - Number of Fraises you purchased within the current month: - Number of transactions you did on those dates: Paypal: - Account on which you bought the fraises: - Please provide us the confirmation e-mail you normally received from Paypal. If you didn't receive any, it can be because the payment hasn't been completed. - Were you debited? (Check by following this procedure : http://bit.ly/Paypal_EN):
IMPORTANT! If you have access to the e-mail currently linked to your account, you can change your e-mail yourself by visiting this page.When do I use this category? You've picked the correct category if you have forgotten the e-mail currently linked to your account, you no longer have access to the e-mail currently linked to your account, and/or someone else stole your password and linked their e-mail to your account. To get your e-mail changed through the contact form, you must prove that you're the legitimate, original owner of the account. If everything goes well, your e-mail will be changed and you can use that e-mail address to change your password. Atelier 801 will not under any circumstance disclose private information about the current e-mail address or whoever might have stolen your account, so don't ask! What information do I need to provide? Fill out the prewritten questions that pops up when you've picked your category. If the questions don't pop up, you can find them in the spoiler underneath. Moderators and sentinels cannot share any private information with you, so you will have to rely on your own memory when answering the questions. Based on the situation, you may also be asked for additional information. Questions to answer - The reason why you want to change your e-mail: - Account nickname and #: - Usual language server (FR/EN/BR/ES/…): - E-mail associated with the account (even if you can't access it!): - City/Country where you created your account: - Your current IP address (you can find your current IP address on http://www.whatismyip.com/): - Your sanctions list (mute and ban) with the reasons: - Number of Fraises you purchased (with date and/or means of payment if possible): - The first fur you bought in Fraises (type /infoshop in the game chat, then open the shop and copy-paste the according comma code): - All those who have access to your account (brother, sister, friends, nicknames of Transformice friends, and so on): - The new e-mail you want to link to your account:
IMPORTANT! If you have a valid e-mail address linked to your account, you can change your password yourself on the Transformice login screen, or by clicking here. This is infinitely faster than using the contact form! Please also remember to input both your username and the # numbers that follows when attempting to log on, else your login credentials will show up as invalid!When do I use this category? You've picked the correct category if you've lost your password and cannot change it yourself. To get your password changed, you must prove that you're the legitimate, original owner of the account. If there is an e-mail address linked to your account, but you cannot use it, use the E-mail change category instead. What information do I need to provide? Fill out the prewritten questions that pops up when you've picked your category. If the questions don't pop up, you can find them in the spoiler underneath. Moderators and sentinels cannot share any private information with you, so you will have to rely on your own memory when answering the questions. Based on the situation, you may also be asked for additional information. Questions to answer - Account nickname and #: - Usual language server (FR/EN/BR/ES/…): - E-mail associated with the account (even if you can't access it!): - City/Country where you created your account: - Your current IP address (you can find your current IP address on http://www.whatismyip.com/): - Your sanctions list (mute and ban) with the reasons: - Number of Fraises you purchased (with date and/or means of payment if possible): - The first fur you bought in Fraises (type /infoshop on the game chat then open the shop and copy-paste the according comma code): - All those who have access to your account (brother, sister, friends, nicknames of Transformice friends, and so on):
When do I use this category? You've picked the correct category if you'd like to give constructive feedback about any of Atelier 801's products directly to the admins. For volunteer staff related feedback, please visit the Staff Contact thread. Atelier 801 appreciates any feedback you may have. It's encouraged to word your feedback in a constructive manner. Atelier 801 will try to address your feedback accordingly. If you have suggestions for any of Atelier 801's games, or bugs to report, you may also post them on the forums!
When do I use this category? You've picked the correct category if you have any business-related offers or ideas for Atelier 801. The contact form will be forwarded directly to the Atelier 801 co-founders. If you have problems with making payments, please head over to the Payment problem category.
When do I use this category? You've picked the correct category if the matter you want to contact Atelier 801 about does not fit any of the previous categories. Please describe in as much detail as possible how Atelier 801 can help you. |
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