Lemodile a dit :

While it's hypothetically always possible that an unknown glitch exists (after all no one would know about it), I'm assuming that Atelier 801 would notice an income drop and take action (because they actually want to make money).

Right now I have no reason to believe that the system is bugged. It's simply a bit confusing because it has been changing frequently.

Currently, to make Steam purchases, your accounts needs to meet one of two conditions.

• First, Steam determines whether or not an account is trustworthy or not. For this it uses the same vague mechanisms as described here. If your account meets that condition, you can go ahead and purchase.
• Because Steam apparently is strict a lot of people could not purchase (leading to several pages of complaining, see earlier), a second condition was added: Time played. This gets confusing to players because it only counts the play time since the condition was implemented, so even if you have played for years already, you will need to play a bit more to be able to purchase through Steam again.

Doggprato a dit :

I would be complaining about payment.allopass.com , first I went to buy strawberries by sms on transformice and did not get the code to get to complete the purchase , total yield 15 reais spent. and I have my rights .help!

Detlefdiehos a dit :

It took my money but I didn't receive Fraises!

In most cases, you will not be charged if there's an error and you don't receive Fraises. But, if you are absolutely sure that you were charged for Fraises but you didn't receive them, send the admins a message here with as much information as you can about the purchase, including the transaction ID, a copy of the confirmation email or SMS, and whatever other relevant information you have. We have a thread with tips for filling out the contact form here. It's strongly recommended to use these tips to streamline your correspondence and speed up the overall process of getting help.

Lemodile a dit :

Pikachullll a dit :VoirMasquer

I keep getting errors when I confirm the purchase.
I wasn't charged and when I relog, for some odd reasons, I got those fraises. (From those attempts I tried buying them)
I submitted a support already

alex4evah a dit :VoirMasquer

This happened to me too.

I have notified the admins of this problem, thank you. @Alex4evah, please also send in a contact form if you have the time, with in it all relevant info about the problem you can think of.

daopro a dit :

Need help! About steam again, but not how there is a line say "you need to spend more time..." it about the transaction problem, it doesn't show options to buy fraise with steam. But it show me options to buy fraise via paypal or allopass like on browser. Help !!

Sycxx a dit :

My name's Sycxx, i've probably spent upwards of 1,000 dollars on tmice.
Recently i've been getting an error "Transaction error, please try again later." with every purchase I try to make.

It's been going on for about 4-5 days now, and the last time I tried to use steam it only lets me buy about 40 dollars worth every week, so i'm just getting a bit irritated because I don't want to wait a week to spend money on a game that can't even keep it's payment options working properly.

Darkbowserrr a dit :

When I try to buy fraises with Zeevex, and I enter my information and the other window pops up, it's just a blank page.

+fuuk a dit :

Hello moderator I put 10 reias of credits to buy strawberries, but my code not arrived and spent my credits WHAT should I do?

beatmonsters a dit :

Someone told me that I need to play more than 60 hours on steam to be able to buy fraise? Is this right?

beatmonsters a dit :

And I need to buy at least 1 fur by fraises since the condition was implemented to be able to gift my friends too? I bought many furs by fraises when playing on steam but it happened before this condition was made

• Have bought a fur at least 7 days ago
• Have at least 700 cheese gathered
• Play at least 30 hours
• Email validated

Pikachullll a dit :

I already submitted the support ticket, should I resubmit it since there's no response since 2+ weeks?
Do you recommend to not spend the fraises until it's fixed?

Immnikkigrl a dit :

I bought fraises multiple times (in game), and it didn't work. I got transaction error, like usual, then I refreshed. Usually it shows the fraises after that, but not this time. What's going on?

Lovlysusan a dit :

Please help me! Me and another friend on this website have been given trouble when attempting to purchase fraises. As usual, we click our amount of fraises we want and confirm our payments. When we wait for it to confirm it on transformice, text appears saying "Transaction error, please try again later." We've been trying for days on end to purchase our fraises, but the same thing appears every time. Please and thank you!