my friend cant hear anyone on her acc but she can only hear whispers :c is there any way to fix it? she tried logging back on but no effect

tell her to check if she has "display messages from other communities" on

she said she had it on but she did not know how to make it stop

What do you mean? She had "display messages from other communities" checked on, but she wanted to turn it off so she couldn't see messages from other communities?