I'm here to help you if you have any concerns related to your account, the payment or mostly anything related to your Atelier 801 account. I also pretend to know how to resolve your connection issues/bugs by discreetly asking Pikashu ^_^
If you have any inquiries, you can contact me through this form: here
Contact forms are the best way to reach me, if you don't have an answer within 2 weeks, let a moderator know about it and they'll inform me (unless if you fall in the I Am Not Answering To category)
I can speak English, French and Russian and I can understand written Spanish and Portuguese but will answer you in English.
For any other languages, please send me the form in English or I might not be able to answer you.
Considering the amount of forms I receive everyday and being the only one answering to them, I will not answer to the following forms:
PERMANENT BAN: If your account is permanently banned, do not bother to ask for an unban, you won't have any answer from me: permanent means permanent, even if you are banned since 5 years, you will remain banned FOREVER.
UNFAIR BAN: The best way to contest an unfair ban is to contact the moderator who banned you: chances are I was not in the room when the ban occured so I have no evidence about the situation hence won't be able to answer you.
I'm Streaxx, the International Community Manager for Atelier 801 ^_^ I am the one answering to contact forms and in charge of the Staff team. I am also handling our social media (btw, make sure to follow us on Facebook, Instagram and Twitter :p)
I often come chat with you guys on our Discord, come and join us! (but please don't ping me, pings are bad)