Problems with payment/fraises?

Experiencing Payment or Transaction issues?

If you need a walkthrough/guide for purchasing Fraises, give this thread a try first. While we cannot guarantee that it will be 100% up to date for every country/region, it covers the basics.

What am I supposed to do if something goes wrong with my payment?

If you're having trouble with your payment or Fraises, please read all of this post and if it does not contain the answer or solution to your problem, post here. Be as descriptive and as accurate as possible, and we'll try to help you and find answers!

Make sure you keep the shop window open when you purchase Fraises! If you didn't, you shouldn't have been charged for the purchase, and you can try again.

I keep getting error #3!

It appears that some versions of Google Chrome update may cause the purchase to fail. Try using a different browser such as Firefox or Internet Explorer. Enabling automatic updates (or manually updating it) on Google Chrome should also help.

I keep getting error #8!

Error #8 may show up for various reasons. This error message is triggered when there was an error processing your payment, or when your payment was cancelled. When you see this error, you should not be charged any money. Make sure to check if you entered SMS codes (if applicable) correctly; a common way to trigger this error is by making a typo!

I keep getting the following message: "You must spend more time on the game in order to be able to make a purchase."

This may occur when you are trying to make a purchase through Steam. It's a security measure intended to counter Fraises fraud through Steam. If you keep playing actively, you will be able to make a purchase through Steam. Keep in mind that only play time since June 7, 2016 is included, and only when using the Steam client. Play time from before that date does not count towards being able to make a purchase, just as play time using other accounts and/or clients is not counted. If you need Fraises right away, please log in through the official website or standalone and purchase them through Paypal or mobile payment instead.

I selected an amount of fraises to buy, but nothing pops up!

Make sure you don't have popups blocked in your browser, or allow popups from Transformice. You may also have to change your default browser.

I want to buy Fraises via mobile, but I don't see it in the shop!

We use HiPay (formerly AlloPass) to transfer mobile payments, but HiPay may not be available in your country. Check here to see if your country is covered (you need to scroll down for a list). If it's not, unfortunately there's no way for you to purchase Fraises via mobile right now.

It took my money but I didn't receive Fraises!

In most cases, you will not be charged if there's an error and you don't receive Fraises. But, if you are absolutely sure that you were charged for Fraises but you didn't receive them, send the admins a message here with as much information as you can about the purchase, including the transaction ID, a copy of the confirmation email or SMS, and whatever other relevant information you have. We have a thread with tips for filling out the contact form here. It's strongly recommended to use these tips to streamline your correspondence and speed up the overall process of getting help.

My problem is not listed here, or the listed answer does not help me!

Please post in this thread about the problems you're encountering. We'd also like you to answer the following questions:

What payment method did you use? (Paypal / HiPay / Steam)
How do you access Transformice? (Web browser / Official Standalone / Steam Standalone / Non official standalone)
Which web browser do you use? Also answer this if you do not use a web browser to log in to Transformice. (Chrome / Internet Explorer / Firefox / Safari / Opera / Other)
Which operating system does your computer run? (Windows / Mac / Linux) Please also specify which version (e.g. Windows 8.1 64 bit)
Which flash player version do you have installed? You can check this on the adobe website.
Please also describe the problem as detailed as possible.

Credits to Amavauno and Tummbumm, who originally set up this thread.

Last edit on

I was going to suggest that move in the Staff FAQ but It wouldn't be properly posted.
Thanks.

[Moderated by Inconnu_0]

I paid for the frasies with my credit card on paypal and I didn't recieve them. I paid for the twenty dollar amount [2,400], so I feel kind of ripped off I didn't get them.

I cant buy fraiers witch mobile. SLOVAKIA I cant bui fraiers witch playpal plase START PLAY WITCH MOBILE FOR SLOVAK.

Oh my. It seems my last post was on the last thread :o.

Okay, whenever I try to buy fraises, it says "Transaction Error. Try again later"
It's been saying this for a few days now. Anyone else having this problem?

Ok, i put all the credit card info and then when i finished, it refreshed the standalone :(

Arber said:
Ok, i put all the credit card info and then when i finished, it refreshed the standalone :(

ik that what it did for me but it didnt actually take out any money because it doesnt take out the money until you've confirmed your pay pal payment on transformice so try again.

#10

[Moderated by Takumisyn]

#11

I have 2 cellphones, a Portuguese one and a French one, and to buy Fraises it forces me to use my French cellphone, since I am living in France, but I want to use my Portuguese cellphone! When I go to that ZONG page I have to use a cellphone like this ex. 06 12 34 56 78! And my Portuguese cellphone is something like this ex.91 23 45 678! Don't know if i made myself clear.

#12

I had bought 2400 fraises but i didn't get them, any idea to how long you have to wait? :l,

#13

Paralyzedd said:
I had bought 2400 fraises but i didn't get them, any idea to how long you have to wait? :l,

You have to do it again it doesnt acctually give you them the first time and it wont take any money away

#14

I REALLY DON'T WANT TO BUY FRAISES BUT MY MOM WON'T LET ME '-'

#15

what is zong payment

Last edit on

#16

Chaosdeman said:
what is zong payment

Zong is a company Paypal bought in 2010. You can buy Fraises with your phone with Zong, it will be billed straight to your phone bill.

#17

[Moderated by Inconnu_0]

#18

So, this goes on to my phone bill? I wish we could some how purchase Fraises via iTunes. It'd make my life a whole lot easier >_<!

#19

Mousepira said:
So, this goes on to my phone bill?

If you use Zong to buy fraises then yes. You'll either be charged the amount of fraises you buy if you're on a plan or the amount will be deducted from your credit if you're on a pre-paid contract.

#20

zong is only for phone?

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