is there any chance to talk with admins in private? i want to get back my old account, but every time i write contact, they say "invalid info" so i want to talk with him privately and explain all, is it possible?

From what I heard, the administrators do not talk to players privately. If you want to recover your account. You'll need to use the contact form. If you provide the information present in the contact form the helps and tips.

If you do not receive a reply within 2-3 weeks. You can contact any moderator to let them that you didn't receive any help yet.

Answered above!