a dit :

I've been banned/muted in-game unfairly, how can I appeal this?

You will need to contact a Moderator directly about this. You can either privately message one of us on these forums or talk to us via the Transformice IRC Channel (Instructions on how to do this are listed under the Moderator FAQ tab) please do not create a new thread or post on these forums about this. Moderators do not have the tools to check your ban history on the forums, not to mention ban and mute appeals are something that should only be discussed and resolved between staff and player,

The best thing you can do is try and gather as much details as you can about the event. Describing with as much detail as you can about your situation helps us a lot. While it's possible Moderators can be mistaken, we do not ban players unless we are absolutely sure that the player is breaking a rule. If you have screenshots or videos of the incident you may send them to us to bolster your appeal however they cannot be taken as definitive evidence since it is easy to photoshop or manipulate photos and videos.

Only the Moderator that gave the ban or mute to you originally can decide to reverse it. Some cases can be discussed with the rest of the team and we regularly get each other's opinion on situations, however the Mod who gave the mute is the one who had the visual evidence to make the decision so only they are able to reverse it. Asking each Mod individually for a different result won't work and just wastes everyone's time.
You are responsible for your account and its details. Your account cannot be hacked under any circumstances, if your account is compromised it is due to either your password being easily guessable, you giving it to someone who has used it to access your account themselves or spread it to other players, or you entering your details to an unsafe third-party website designed to steal your password. Telling us that your brother hacked or that someone else broke the rules on your account will very rarely result in an unban.

If you are still unsatisfied with the result you can further appeal it to the Admins. You can do this by filling out the form shown at the Contacts page. Help and tips for correctly filling out the form can be found here.