Looking at the circumstances, Meli will not be able to handle Mod Leaders and the same situation will arise as with the Supermods. The idea is great but they'll be left without supervision in a matter of few weeks. There's absolutely no need to develop a hierarchy between staff members, moderators, sentinels, map crew, etc. Normal mods won't have the courage to speak up against Leaders and that'll result in an unhealthy relationship between staff members. I also can't seem to understand how any of this would help with the ban appeal situation.

The other ideas are great but there are still some flaws. The ticket system, however, would be a great addition and if you want to automate the messages that arrive, you could use the Support bot that's currently being created.

Kat a dit :

I asked moderators about their appeal "success" rate, how often they came to an agreement to unban a player, and most said somewhere between <5% and almost never.

Of course, because most moderators say "I don't care" in a polite way or chase the player away and won't listen to their perspectives. Yes, I know that the majority who appeal are actually rulebreakers, but the success rate could be way bigger with proper appeals and mods who don't just shrug it off.

Kat a dit :

Unfortunately for hacking bans, we cannot share that evidence with players because it can be used by cheaters to avoid detection in the future.

With easily detectable hacks, you should show the proof because that won't really help anyone. I mean, if someone denies flying across the broken bridge map, showing a footage of them goofing around won't help them in any ways.
With hacks that are harder to detect... well, I doubt it would help them greatly to make it more undetectable. Unless they develop a system that solves maps in the quickest way instead of them, these hacks will always be detectable. They can't make it harder to spot clinging onto that wall and jumping up on it.
I guess the conclusion is that different types of hacks deserve to be treated differently. If there are ways to improve their undetectability, then it shouldn't be shown to them but at the same time, show the footage to more moderators who can help spot if it's hack or not.

I can't understand how hacks that are years and years old still work. I am sure that in better maintained games, the moment a hack appears there is a patch release and soon enough the hack no longer works. I am not expecting that to happen in Transformice, but, can't some ancient hacks be dealt with, by updating the code of the game?

Great changes <3