Moderators deal with in-game reports. Their duties include banning hackers, sanctioning
rule-breaking chat, and to help players with any issues they may have in game. All mods
have yellow names and the #0010 tag.

Who are the current EN moderators?

Sentinels are forum moderators. Their duties include locking rule-breaking threads,
muting users for rule breaking posts and keeping general order on the forums.

Who are the current EN sentinels?

Moderators who are also EN sentinels:

I've been banned/muted in-game unfairly, how can I appeal this?

• You will need to contact the Moderator who sanctioned you. You can ask any Staff member to redirect you to the mod who placed the sanction, either by privately messaging one of us on these forums or talk to us via the Transformice Discord server (Instructions on how to do this are listed under the Moderator FAQ tab). Please do not create a new thread or post on these forums about this. Moderators do not have the tools to check your ban history on the forums, not to mention ban and mute appeals are something that should only be discussed and resolved between staff and player.
• The best thing you can do is try and gather as much details as you can about the event. Describing with as much detail as you can about your situation helps us a lot. While it's possible Moderators can be mistaken, we do not ban players unless we are absolutely sure that the player is breaking a rule. If you have screenshots or videos of the incident you may send them to us to bolster your appeal however they cannot be taken as definitive evidence since it is easy to photoshop or manipulate photos and videos.
• Only the Moderator that gave the ban or mute to you originally can decide to reverse it. Some cases can be discussed with the rest of the team and we regularly get each other's opinion on situations, however the Mod who gave the mute is the one who had the visual evidence to make the decision so only they are able to reverse it. Asking each Mod individually for a different result won't work and just wastes everyone's time.
• You are responsible for your account and its details. Your account cannot be hacked under any circumstances, if your account is compromised it is due to either your password being easily guessable, you giving it to someone who has used it to access your account themselves or spread it to other players, or you entering your details to an unsafe third-party website designed to steal your password. Telling us that your brother hacked or that someone else broke the rules on your account will very rarely result in an unban.

I've been muted on the forums unfairly, how can I appeal this?

• You will need to contact the Sentinel that muted you. The Sentinel that muted you will be displayed at the end of your sanction message (e.g "Please do not spam the forums - Inkzooka"). Please do not create a new thread or post on these forums about this, mute appeals are something that should only be discussed and resolved between staff and player and ultimately end up clogging up the forums from actual discussions.
• The best thing you can do is try and gather as much details as you can about the event. Describing with as much detail as you can about your situation helps us a lot. Mutes are rarely given out without significant reason behind it, however it is always possible for situations to be misinterpreted or mistaken due to the subjective nature of the forums. If you have screenshots you may send them to us to bolster your appeal however they cannot be taken as definitive evidence since it is easy to photoshop or manipulate photos.
• Only the Sentinel that gave the mute to you originally can decide to reverse it. Some cases can be discussed with the rest of the team and we regularly get each other's opinion on situations, however the Sentinel who gave the mute is the one who had the visual evidence to make the decision so only they are able to reverse it. Asking each Sentinel individually for a different result won't work and just wastes everyone's time.
• You are responsible for your account and it's details. Your account cannot be hacked under any circumstances, if your account is compromised it is due to either your password being easily guessable, you giving it to someone who has used it to access your account themselves or spread it to other players, or you entering your details to an unsafe third-party website designed to steal your password. Telling us that your brother made spam threads or that someone else broke the rules on your account will very rarely result in an unban.