Melibellule a dit :

We will either refund everyone or credit all the fraises manually, don't worry. We're missing some logs remotely (for security reasons), we will be working on a fix first thing monday morning at the office.

thank you so much meli aaa
i was getting so worried

Everybody that inquired for a payment problem through the contact form should have received a notice. Since a lot of players tried multiple times to buy fraises, I will ask the programmers if it's possible to refund all the transactions, so the players can make another transaction later to choose how many fraises they really want.

I sincerely apologize for this. This is the very first time in 5 years of the fraises existence that this happens. We usually have a ton of checks in place so nobody can be charged without receiving fraises, but somehow they failed. I'll do everything I can for it not to happen ever again.

What about steam?

Melibellule a dit :

We will either refund everyone or credit all the fraises manually, don't worry. We're missing some logs remotely (for security reasons), we will be working on a fix first thing monday morning at the office.

Thanks, It's glad too know people are having the same problem like me atleast.

Please just refund everyone, for the simple fact multiple people put in extra orders just trying to get it to work since it kept getting stuck on validation. Im certain I'm not the only one who didnt wanted ALL of those tries to go through instead of just 1.

In short. It's easier for everyone to refund us and then we can buy what we actually want over again. c:

-edit- oh, I just now noticed Melborne already had the idea. yay. :D prematurely reacted to the first mod post.

thank you

didn't receive an email about it, but thanks for the update!

Melibellule a dit :

We will either refund everyone or credit all the fraises manually, don't worry. We're missing some logs remotely (for security reasons), we will be working on a fix first thing monday morning at the office.

I bought 1100 Fraises in yesterday, but i haven't received any fraises.
I have filled out the form but I still haven't get any email respond :(

[•] You have played for 11 days, 8 hours, 38 minutes and 22 seconds.

I don't know how much time Steam wants me to spend to be able to purchase fraises, this is dumb.

Alphaout a dit :

[•] You have played for 11 days, 8 hours, 38 minutes and 22 seconds.

I don't know how much time Steam wants me to spend to be able to purchase fraises, this is dumb.

Really? I've only played for about 9 days, and I could still buy fraises.

Mercite a dit :

Alphaout a dit :VoirMasquer

[•] You have played for 11 days, 8 hours, 38 minutes and 22 seconds.

I don't know how much time Steam wants me to spend to be able to purchase fraises, this is dumb.

Really? I've only played for about 9 days, and I could still buy fraises.

wow lucky you

Guys, how do I get refunds for my mother, I don't know how to fill out that form because it confuses me, and I don't know my mother's email or phone number to ring up or email them for a refund

(by email, I mean the password)

What notice?

Ok we are in the office, and thankfully, we are able to identify which transactions didn't credit fraises.

We are currently coding something to refund all these transactions. There will be no need for a contact form request, we are refunding everyone that was impacted.

We'll keep you updated when the refund goes live.

I'm kinda late, but I have made some transactions through the past year and the code either didn't work, or I never got one, but money was taken from my phone.

Are you fixing that now or something else?

Fire_tiger a dit :

I'm kinda late, but I have made some transactions through the past year and the code either didn't work, or I never got one, but money was taken from my phone.

Are you fixing that now or something else?

Something else, unrelated to phone transactions. Please contact Allopass directly to determine if they issued a code properly

I received the email, thank you for help. :D
BTW, when should we use Paypal to buy fraises again? Is it safe now?

i'd recommend not doing any transactions on paypal until the admins themselves confirm it's safe

I just want my fraises i dun want a refund :(

Alright we've rolled out the refunds.

We credited the fraises for the first transaction that you did, and refunded the rest.

So if you made 3 transactions of 5$, only the first worked, and you got your 500 fraises. The other 2 transactions got refunded.

If you made only 1 transaction of 20$, you were given 2400 fraises.

We also gave out a small amount of fraises for free to everyone that was impacted by the bug, as a token of apology.

We have a very precise list of the accounts that were impacted, so if you have any problem, please use the contact form so we can sort this out.

I sincerely apologize again for the inconvenience.