I've been waiting like 2 hours, can anyone help me or not..?

Whoever is able to help me please whisper me tomorrow if possible, I have to go for the night and I mayn't be on the forums tomorrow, the glitch is still happening after about 5-6 hours of waiting

scouramylove a dit :

Each time I try to buy fraises it keeps saying 'transaction error' or something of the sort. It only happens after I confirm my payment, my mom even called and there's $25 on it, and I tried buying both the $5 and $20 options yet each time it says the exact thing. I don't know if it's down or something because I don't buy fraises often.

Can you answer the following questions for me so that I have a better idea as to what's going on? Bear in mind that it can take a while before you get a reply, moderating is a voluntary job so we are not around 24/7.

• What payment method did you use? (Paypal / Allopass / Steam)
• How do you access Transformice? (Web browser / Official Standalone / Steam Standalone / Non official standalone)
• Which web browser do you use? (Chrome / Internet Explorer / Firefox / Safari / Opera / Other)
• Which operating system does your computer run? (Windows / Mac / Linux) Please also specify which version (e.g. Windows 8.1 64 bit)
• Which flash player version do you have installed? You can check this on the adobe website
• Please also describe the problem as detailed as possible.
  

Paypal, I've tried using Firefox, Internet Explorer and Chrome, I usually use Firefox, Dell, It says I have the 17,0,0,169 version, Adobe Flash Player, each time I try to buy fraises I submit the right information and when I confirm my payment on the tfm screen it loads for about two seconds then says "Transaction error, please try again later." And I waited and tried again today yet nothing happened

I bought fraises with my mobile phone, i got transaction error but then i got the sms with the completed payment and 5 euros less but no fraises :-\

scouramylove a dit :

Paypal, I've tried using Firefox, Internet Explorer and Chrome, I usually use Firefox, Dell, It says I have the 17,0,0,169 version, Adobe Flash Player, each time I try to buy fraises I submit the right information and when I confirm my payment on the tfm screen it loads for about two seconds then says "Transaction error, please try again later." And I waited and tried again today yet nothing happened

Thanks for the info. Is there any chance you will be able to try again on a different computer and -separately- on a different connection? I realize it's frustrating, but it would help a lot with figuring out what's causing this.

Ifrancesco a dit :

I bought fraises with my mobile phone, i got transaction error but then i got the sms with the completed payment and 5 euros less but no fraises :-\

Sorry to hear that. You should definitely fill out the contact form and provide all the payment info (including the sms). I expect you will get your money back.

I lost the operation number am i still able to do something?

The only other laptop here besides this is like 7 years old and tfm hardly works on it

Ifrancesco a dit :

I lost the operation number am i still able to do something?

No idea, but it doesn't hurt to try. The more information you provide, the better your chances, though.

scouramylove a dit :

The only other laptop here besides this is like 7 years old and tfm hardly works on it

Okay, is it possible to try a different network at least?

You mean a different internet connection? I could as my neighbor's but they're always out and there's a password on their internet

Edit: The problem is solved now, I downloaded steam and it's working now, ty for your time and help ^^

You're welcome, I'm glad to hear a different payment solution helped for you!

I wrote the message, to get the code. But I still don't get any message back. Why?

I Have problem i Trying to buy frasis from steam but when i enter to the shop and click buy frasis theres no steam payement methode threse the nomal payement method visa,mastercard etc. soo how i can buy frasis using steam pls some guide about that or something .

Notprefect a dit :

I wrote the message, to get the code. But I still don't get any message back. Why?

There can be several causes for this. Be sure to check that your phone has a good connection (check if you can send messages to other numbers) and check if it has enough credit to send messages if you're using a prepaid subscription. It's possible that the number is temporarily down. Try again later.

Ctmce a dit :

I Have problem i Trying to buy frasis from steam but when i enter to the shop and click buy frasis theres no steam payement methode threse the nomal payement method visa,mastercard etc. soo how i can buy frasis using steam pls some guide about that or something .

Purchasing fraises through Steam requires you to use the Steam standalone. You can find Transformice's Steam page here. After making your purchase you can go back to your normal standalone if you prefer so.

I paid with SMS it took the money but it didn't go through it gave me this page.

http://www.transformice.com/echec-paiement.html?RECALL=M359L695&codes=M359L695&code=M359L695&trxid=63e6ac7a-6b1e-4e30-82dc-1470d05633c7&transaction_id=63e6ac7a-6b1e-4e30-82dc-1470d05633c7

Anyone going to help me or not?

I'm still waiting...

I replied to you in a private message as you also saw fit to contact me directly. However, for future reference, I'll restate what I told you. Bear in mind that moderating is voluntary work and as such we are not around 24/7. As such, patience is key when trying to resolve these matters.

If you have lost money, without receiving Fraises, you can get a refund through the Contact Form. Please read this thread for some pointers on how to fill out the form. By providing all the necessary information at once, you will only need to send one message, which saves you a lot of time as it can take up to two weeks to get a reply from the Admins when using the Contact Form.

You can find the contact form at http://www.transformice.com/contact. Pick "Payment problem" as category and EN as community.

I hope this helped. Kind regards,
Lemo

i cant get fraises!