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« ‹ 61 / 116 › »
Problems with payment/fraises?
Krysppyy
« Citoyen »
1431790560000
    • Krysppyy#0000
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#1201
  0
How i pay with Steam Founds ? :S
I want to buy fraises with steam money
Matrixawp
« Citoyen »
1431791460000
    • Matrixawp#0000
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#1202
  0
I know I've said I give up, but I'll give it a last chance.

Can Zou ask them again?
Lemodile
« Censeur »
1431800940000
    • Lemodile#0095
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#1203
  0
Krysppyy a dit :
How i pay with Steam Founds ? :S
I want to buy fraises with steam money

We have a guide set up for this here. I hope this helps.

matrixawp a dit :
I know I've said I give up, but I'll give it a last chance.

Can Zou ask them again?

I'll ask Zou to ask Allopass ^^'
Aawooooo
« Citoyen »
1432679040000
    • Aawooooo#0000
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#1204
  0
I'm trying to buy fraises on Steam. It usually works for me but now whenever I click the amount I want to buy, nothing happens. It doesn't open up the authorization page on Steam like it usually does.
Lemodile
« Censeur »
1432815120000
    • Lemodile#0095
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#1205
  0
aawooooo a dit :
I'm trying to buy fraises on Steam. It usually works for me but now whenever I click the amount I want to buy, nothing happens. It doesn't open up the authorization page on Steam like it usually does.

We've had several reports of problems with Steam purchases today. It's most likely not on your end. Please try again tomorrow!
Complex
« Citoyen »
1432995840000
    • Complex#9977
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#1206
  0
ive waited a month but no code
Pannacek
« Citoyen »
1433062380000
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#1207
  0
Hi everyone!
I have bought fraises through SMS message. I recived them, I've bought a new colour for my mice and then..."You have been banned for 200 hours for the following reason (hack)"
Is that normal, than you offer a proposals, after their purchase you'll be banned?!
Pannacek
Lemodile
« Censeur »
1433062620000
    • Lemodile#0095
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#1208
  0
straighshot a dit :
ive waited a month but no code

You should get a code almost instantly. Waiting for a month is pointless, if you haven't received a code within an hour something went wrong. Please fill out the questions near the end of the first post so we get a better idea of your situation.

Pannacek a dit :
Hi everyone!
I have bought fraises through SMS message. I recived them, I've bought a new colour for my mice and then..."You have been banned for 200 hours for the following reason (hack)"
Is that normal, than you offer a proposals, after their purchase you'll be banned?!
Pannacek

Your problem is not with making a purchase, but with getting banned. Please PM me so I can see if/how I can help you.
Motanelunebu
« Citoyen »
1433063880000
    • Motanelunebu#0000
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#1209
  0
Hi I'm playing every day on Steam transformers, and gave the shop to buy on the Application of steam rolled good to me apaurt the Opera browser window, I sent sms and I put the code there ... nothing to me I do not give a ... erroare is 2 euros ... but to solve these bugs
Contagion
« Citoyen »
1433231760000
    • Contagion#7589
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#1210
  0
I recently put money on my Steam account to buy fraises. It sent me to the site and I logged in. Once that happened it said:
An error was encountered while processing your request:

An unexpected error occured while authorizing your transaction. Please try again.

How can I fix this?
Lemodile
« Censeur »
1433246520000
    • Lemodile#0095
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#1211
  0
motanelunebu a dit :
Hi I'm playing every day on Steam transformers, and gave the shop to buy on the Application of steam rolled good to me apaurt the Opera browser window, I sent sms and I put the code there ... nothing to me I do not give a ... erroare is 2 euros ... but to solve these bugs

I'm not sure what you are trying to say exactly, but if you lost money without receiving fraises, please fill out the contact form, category "Payment problem". Read this thread (English) or this thread (Romanian) for help with the contact form.

Kjohnson a dit :
I recently put money on my Steam account to buy fraises. It sent me to the site and I logged in. Once that happened it said:
An error was encountered while processing your request:

An unexpected error occured while authorizing your transaction. Please try again.

How can I fix this?

I'm not sure it's on your end, we've been getting a lot of people with issues with Steam payments lately. It may be worthwhile to just try again another day, unless you've been doing that already.

For the sake of having complete information, can you answer these questions?
  • Which web browser do you use? (Chrome / Internet Explorer / Firefox / Safari / Opera / Other)
  • Which operating system does your computer run? (Windows / Mac / Linux) Please also specify which version (e.g. Windows 8.1 64 bit)
  • Which flash player version do you have installed? You can check this on the adobe website

Dernière modification le 1433246880000
Smierdziszz
« Citoyen »
1433255640000
    • Smierdziszz#0000
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#1212
  0
Okay so I used Allopass I use the website/official standalone , Chrome and windows 7.I checked and it says you can buy fraises from Ireland on the website you told me to go to. So basicially i get to choose which method so I choose the mobile method and instead of asking me for the number it tells me to write some kind of a message I really don't understand how that works can you help?
Contagion
« Citoyen »
1433273820000
    • Contagion#7589
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#1213
  0
I use firefox, my computer runs Windows, I'm not to sure about the version but it just says Windows 7 Home premium 64 bit, and I have the version 17,0,0,188 installed.
Lemodile
« Censeur »
1433324100000
    • Lemodile#0095
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#1214
  0
Smierdziszz a dit :
Okay so I used Allopass I use the website/official standalone , Chrome and windows 7.I checked and it says you can buy fraises from Ireland on the website you told me to go to. So basicially i get to choose which method so I choose the mobile method and instead of asking me for the number it tells me to write some kind of a message I really don't understand how that works can you help?

Since Allopass offers a wide variety of payment methods that are different per country (see payment guide) I'm not sure what your instructions look like precisely. I assume you have to sms-text some code to a phone number operated by Allopass. By doing so your phone will be charged the amount of money you selected beforehand and you should get a code in return, which you can use in Transformice to get your Fraises. Personally I have never really used mobile payments since I find Steam to be much more convenient, so I can't guarantee you that this description is 100% accurate.

Kjohnson a dit :
I use firefox, my computer runs Windows, I'm not to sure about the version but it just says Windows 7 Home premium 64 bit, and I have the version 17,0,0,188 installed.

That should be all good. Your best bet is to try again at a later time.
Smierdziszz
« Citoyen »
1433334720000
    • Smierdziszz#0000
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#1215
  0
I think I said it wrong, what I meant is that they don't ask me for my phone number instead they want my ''Reference code'' or something if you could tell me how to post pictures here maybe i will show you what comes up
Jolteatspie
« Citoyen »
1433365560000
    • Jolteatspie#0000
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#1216
  0
So, I've taken the mod's advice, got Google Chrome and updated my Adobe Flash Player. But now when I try to buy it, nothing shows up! I really really want this new fur, but I can't get my fraises to work! Please help.


E: This is what keeps showing up after I press confirm to get fraises http://i.imgur.com/adK1zi3.png

Also I'm nervous that my money is gone too.

Dernière modification le 1433367120000
Lemodile
« Censeur »
1433385780000
    • Lemodile#0095
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#1217
  0
Smierdziszz a dit :
I think I said it wrong, what I meant is that they don't ask me for my phone number instead they want my ''Reference code'' or something if you could tell me how to post pictures here maybe i will show you what comes up

You can post pictures by uploading them (for example to imgur.com) and putting the direct link (so ending with .jpg or .png) in between [.img] and [./img] (without dots). If these pictures contain personal information of any kind, please don't reply here but send me a private message instead.

jolteatspie a dit :
So, I've taken the mod's advice, got Google Chrome and updated my Adobe Flash Player. But now when I try to buy it, nothing shows up! I really really want this new fur, but I can't get my fraises to work! Please help.

Also I'm nervous that my money is gone too.

It's possible that somehow a popup gets blocked. Usually when TFM gives you an error, no money is taken. Of course it makes common sense to double check this with your accounts anyway. If you did lose money without receiving fraises, you're entitled to a refund through the contact form.
Necrovenus
« Citoyen »
1433389560000
    • Necrovenus#0000
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#1218
  0
Well, I'm trying to buy fraises tonight and it doesn't seem to be working. The first time I tried (tonight), it went through to the confirmation page okay, but I accidentally hit cancel and tried to do it again, but this time, I'm getting a blank page on the game, and no payment window comes up.

I'm trying to buy them with Paypal (tried all amounts to see if they'd work), and I've tried to use the Steam standalone, Chrome, and the regular standalone thus far. I'm running TFM on Windows 7 and I have Adobe Flash 17,0,0,188 installed.

Any suggestions? I have an extreme disdain for Firefox, but I'm willing to try it for troubleshooting purposes.


EDIT:: It seems to work now. However, this lasted for an hour, so, I'll leave this post here if it helps any mods out?

Dernière modification le 1433389740000
Error_404
« Consul »
1433410140000
    • Error_404#0000
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#1219
  0
I got this brand new problem

http://cdn.top4top.net/i_f38c7543951.png

http://cdn.top4top.net/i_f38c7543950.png

What should I do?
Whenever I sent it this happens.
And yes I have credits/money.

http://cdn.top4top.net/i_4521e5d8760.png

Dernière modification le 1433412000000
Lemodile
« Censeur »
1433416020000
    • Lemodile#0095
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#1220
  0
necrovenus a dit :
Well, I'm trying to buy fraises tonight and it doesn't seem to be working. The first time I tried (tonight), it went through to the confirmation page okay, but I accidentally hit cancel and tried to do it again, but this time, I'm getting a blank page on the game, and no payment window comes up.

I'm trying to buy them with Paypal (tried all amounts to see if they'd work), and I've tried to use the Steam standalone, Chrome, and the regular standalone thus far. I'm running TFM on Windows 7 and I have Adobe Flash 17,0,0,188 installed.

Any suggestions? I have an extreme disdain for Firefox, but I'm willing to try it for troubleshooting purposes.


EDIT:: It seems to work now. However, this lasted for an hour, so, I'll leave this post here if it helps any mods out?

This most likely was related to you hitting cancel. Thanks for editing your post after your issue was resolved and glad to hear you've been able to make your purchase.


Bugembo a dit :
I got this brand new problem where my message doesn't send.

What should I do?
Whenever I sent it this happens.
And yes I have credits/money.

This seems to be a regional problem that's on Allopass' end. Before we've had a lot of people from Jordan complaining about their messages not being sent, perhaps this is an issue for a larger part of the continent. Have you been able to buy Fraises using mobile before encountering this issue?
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