Problems with payment/fraises?

Yes bought a lot
But after this update I cant.

I live in UAE , and I was able to buy fraises like a lot. But after this update I couldn't buy anymore

PT:UAE is a shortcut for United Arab Emarits.

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#1222

I'm 100% sure it's not related to a Transformice update, the phone number you are trying to text is operated by Allopass, not Atelier 801. If you were able to buy Fraises before, hopefully it's a temporary problem and it will work later.

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#1223

Lemodile a dit :
I'm 100% sure it's not related to a Transformice update, the phone number you are trying to text is operated by Allopass, not Atelier 801. If you were able to buy Fraises before, hopefully it's a temporary problem and it will work later.

Thank you , as always
Lol
^-^
But how many days does it usually takes?

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#1224

It depends per issue, I can't really give you any ETA on this. Allopass is very hard to reach about these topics, and as a volunteer I cannot reach out to them about this, has to be done by the admins.

#1225

Okay, the popup was blocked I believe. Is there any way to undo that?

I also do not know how to quote properly sorry Lemodile

E: I disabled Adblock and tried Internet explorer for this also, it still says the same thing. I've tried several times and it's still going on and on. Maybe it has something to do with my card?

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#1226

jolteatspie a dit :
Okay, the popup was blocked I believe. Is there any way to undo that?

I also do not know how to quote properly sorry Lemodile

E: I disabled Adblock and tried Internet explorer for this also, it still says the same thing. I've tried several times and it's still going on and on. Maybe it has something to do with my card?

You can quote messages by clicking on the user name next to the post you wish to quote ;-)

As for your issue, besides adblock it's also possible that the browser itself blocks popups. I doubt at this point that your card is to blame, I'm more leaning towards either an issue with your computer or the network you're using; it may be worthwhile to try on a different machine and (separately, when troubleshooting always change one variable at a time) network.

#1227

Lemodile a dit :
jolteatspie a dit :
Okay, the popup was blocked I believe. Is there any way to undo that?

I also do not know how to quote properly sorry Lemodile

E: I disabled Adblock and tried Internet explorer for this also, it still says the same thing. I've tried several times and it's still going on and on. Maybe it has something to do with my card?

You can quote messages by clicking on the user name next to the post you wish to quote ;-)

As for your issue, besides adblock it's also possible that the browser itself blocks popups. I doubt at this point that your card is to blame, I'm more leaning towards either an issue with your computer or the network you're using; it may be worthwhile to try on a different machine and (separately, when troubleshooting always change one variable at a time) network.

Well, I tried another computer and network yesterday and I was still having trouble. And just so you know, this card has never worked for me, so it probably has to be my card. But I'll try another card to see if it works, thanks though.

#1228

I tried to buy fraises by Steam Wallet, but when I clicked the option there's no pop-up. =/ 2 weeks ago I tried to buy fraises from Steam Wallet, I didn't have enough Steam Wallet on that time but there's a pop-up, now when I had more enough Steam Wallet it wont popped up!

#1229

How do I confirm fraises purchase? I purchased through PayPal and it said that I had to return to Transformice and confirm it, but I can't for the life of me figureo ut how.

#1230

Teeshia a dit :
I tried to buy fraises by Steam Wallet, but when I clicked the option there's no pop-up. =/ 2 weeks ago I tried to buy fraises from Steam Wallet, I didn't have enough Steam Wallet on that time but there's a pop-up, now when I had more enough Steam Wallet it wont popped up!

This is often a temporary problem, how long have you been trying to make your purchase (since topping up your steam wallet) ?

Nimblefooted a dit :
How do I confirm fraises purchase? I purchased through PayPal and it said that I had to return to Transformice and confirm it, but I can't for the life of me figureo ut how.

Though I can't tell from your description, did you leave the TFM dialog box open when you were redirected to Paypal's environment? Closing that dialog effectively cancels your purchase. If you left it open, returning to TFM should give you a confirmation screen of sorts.

#1231

When will it be fixed? -Indonesia

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#1232

Lemodile a dit :
Teeshia a dit :
I tried to buy fraises by Steam Wallet, but when I clicked the option there's no pop-up. =/ 2 weeks ago I tried to buy fraises from Steam Wallet, I didn't have enough Steam Wallet on that time but there's a pop-up, now when I had more enough Steam Wallet it wont popped up!

This is often a temporary problem, how long have you been trying to make your purchase (since topping up your steam wallet) ?

About 3 days ago. qq

#1233

Lemodile a dit :
It depends per issue, I can't really give you any ETA on this. Allopass is very hard to reach about these topics, and as a volunteer I cannot reach out to them about this, has to be done by the admins.

It has been a week but not fixed

D:
Should I contact allopass about this problem? or contact an admin such as:Zou?

#1234

teeshia a dit :
When will it be fixed? -Indonesia

I'll ask the admins if there's any ETA on this.

Bugembo a dit :
It has been a week but not fixed
D:
Should I contact allopass about this problem? or contact an admin such as:Zou?

All Zou can do about this is contact Allopass - you might as well contact them yourself.

#1235

My friend can't gift, it sends codes that don't work.

#1236

Hello dear admins,recently i have did a payment to fraises to my account Kworkys & i didn't received the code,can y'all check it to me please?
I clicked to buy 474 fraises.Urgently answer :/

#1237

I just want know who will refund me or fix that payment? because i spend my money on it...

#1238

Transaction error, please try again later. <---- HELP ME

#1239

i thought this was a help forum nobody is helping

#1240

Apologies for the late reply, it seems that I'm the only one actively checking this thread and as it happens I'm currently preoccupied. Keep in mind that you can always directly contact the admins through the contact form though.

jewelhearts a dit :
My friend can't gift, it sends codes that don't work.

Please ask your friend to personally post in this thread, using the first post and the questions that are listed there. Right now there's no information to work with and that's a shame for all the time that's being lost.

kworkys a dit :
I just want know who will refund me or fix that payment? because i spend my money on it...

If you lost money without receiving Fraises you are entitled to a refund. You can use the contact form (linked above) to contact the admins about this. See this thread for additional help with filling out the form.

coopma a dit :
Transaction error, please try again later. <---- HELP ME

Help me help you! Please provide more information. There are some questions on the first post of this thread, if you answer those that would be a start.

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