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Problems with payment/fraises?
Juhoi
« Citoyen »
1441058040000
    • Juhoi#8834
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#1361
  0
So I put $10 into my Steam Wallet. I then open Transformice and try to buy fraises but when I clicked on it nothing happened. I know this is happening to a few people, but I hope this gets fixed soon!!
Zou
« Consul »
1441200660000
    • Zou#0095
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#1362
  0
Thanks for the reports, we are going to look into that.

Edit: looks like it's good now!

Dernière modification le 1441287540000
Wim
« Citoyen »
1441408920000
    • Wim#5261
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#1363
  0
I payed selected the fraisies i wanted to buy thru paypal but it said i had cookies blocked (I DIDN'T!) then i refreshed the cookies and started the purchase over again but now when I click my amout of fraisies... nothing happens! I left it alone for a few days came back and tried the purchase again. Paypal said i had cookies blocked i restarted again and it did the exact same thing!!! I am very angry, please help!
Bunkbeds
« Citoyen »
1441416240000
    • Bunkbeds#0000
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#1364
  0
Craftlymine a dit :
I payed selected the fraisies i wanted to buy thru paypal but it said i had cookies blocked (I DIDN'T!) then i refreshed the cookies and started the purchase over again but now when I click my amout of fraisies... nothing happens! I left it alone for a few days came back and tried the purchase again. Paypal said i had cookies blocked i restarted again and it did the exact same thing!!! I am very angry, please help!

you have to wait half an hour or an hour to pay for fraises again, but unblock your cookies first
Lemodile
« Censeur »
1441474740000
    • Lemodile#0095
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#1365
  0
This sounds like an issue you have with Paypal, have you tried reaching their support?
Nyannette
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1441497240000
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#1366
  0
I have tried 3 times to purchase fraises using visa, but each time it says something like, this debit card could not be used, please try another
Lemodile
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1441793880000
    • Lemodile#0095
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#1367
  0
nyannette a dit :
I have tried 3 times to purchase fraises using visa, but each time it says something like, this debit card could not be used, please try another

Where exactly do you select this? Are you trying to pay through Allopass or are you trying to top up your paypal balance?
Shugarbabe
« Citoyen »
1441832580000
    • Shugarbabe#0000
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#1368
  0
I tried to buy fraises but it said "This card cannot be used for this payment. Please try a different card" (something like that) and I tried with MasterCard, Visa and American Express at least 5 times each card.. I also tried it with the "Calling" option but it says that the number isn't available.. I have tried on 2 different computers and it always said the same thing.
What should I do?

{Edit} I have bought with Steam and it worked :))

Dernière modification le 1441838460000
Lemodile
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1441883880000
    • Lemodile#0095
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#1369
  0
Shugarbabe a dit :
I tried to buy fraises but it said "This card cannot be used for this payment. Please try a different card" (something like that) and I tried with MasterCard, Visa and American Express at least 5 times each card.. I also tried it with the "Calling" option but it says that the number isn't available.. I have tried on 2 different computers and it always said the same thing.
What should I do?

{Edit} I have bought with Steam and it worked :))

Thanks for posting back. It sounds like there's a problem with Allopass, since others from your region also have expressed having difficulties using their cards.
Rawnale
« Citoyen »
1441942920000
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#1370
  0
My problem,is of the message,No it was sent :(
The Message : ERROR
no valide the number of other...
Lemodile
« Censeur »
1441957260000
    • Lemodile#0095
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#1371
  0
rawnale a dit :
My problem,is of the message,No it was sent :(
The Message : ERROR
no valide the number of other...

Your message is very unclear... can you answer the questions at the end of the first post? Then maybe I understand what's going on.


For people having issues using cards with Allopass, Atelier801 has contacted Allopass about this and we expect they'll be looking into it. Hopefully they'll fix it soon but it's out of our hands.
Shallur
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1442499840000
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#1372
  0
Hey there c:

I'm not fully sure this post belongs here, but it's the "closest" thread I can find that'd suit my problem;
I got some fraises, and I wanted to buy a friend a gift - but the gift button isn't there?
I've validated my email too, some help would be very appreciated!

Thank you!
Batt_mellamy
« Consul »
1442512080000
    • Batt_mellamy#0015
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#1373
  0
Shallur a dit :
Hey there c:

I'm not fully sure this post belongs here, but it's the "closest" thread I can find that'd suit my problem;
I got some fraises, and I wanted to buy a friend a gift - but the gift button isn't there?
I've validated my email too, some help would be very appreciated!

Thank you!

you need to have played for at least 10 hours in order to be able to see it
Vongaming
« Citoyen »
1442728980000
    • Vongaming#0000
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#1374
  0
i have a problem. I buy the long pencil plank worth 50 fraises because its 50% off and when i buyed it the shop took 100 fraises from me. (that plank is currently sale before i buyed it) pls fix it
Lemodile
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1442743080000
    • Lemodile#0095
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#1375
  0
Vongaming a dit :
i have a problem. I buy the long pencil plank worth 50 fraises because its 50% off and when i buyed it the shop took 100 fraises from me. (that plank is currently sale before i buyed it) pls fix it

Please fill out the contact form in English. Category: Payment problem. Tell them when this happened, what happened (so what you wrote here), and on which account this happened. There is a very good chance you will be given back those 50 Fraises.

Sorry for the inconvenience!
Vongaming
« Citoyen »
1442757660000
    • Vongaming#0000
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#1376
  0
Thank you. Im hoping to get my 50 Fraises back :)
Adoooosh
« Citoyen »
1443136200000
    • Adoooosh#0000
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#1377
  0
I still cant buy fraises from here * israel* idk why anyhelp plz ;3;
i need text one :c
Happysmiling
« Citoyen »
1443289500000
    • Happysmiling#0000
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#1378
  0
I bought fraises. Then I Went to shop and bought the trumpet ball thing for 50 fraises. I never rechived the item but I lost the fraises. I reported this, nothing happend (ive also checked for the item later but no ive never gotten it). This was a quite while ago (more than two weeks probably around a month). A little Before writing this, I gifted a player named Lezbez a applecanoon. She rechieved the message that she got the item, I got her thank you card but she never rly got the item, and yes, she knows whatt item it was. Also if this helps,when i bought fraises some of the tries failed and i had to do it again, but Luckily i lost no Money without getting them.
Im using:
paymethod: steam
Steam standalone version
idk which web browser i got both firefox and internet Explorer but i Think internet Explorer is the main one.
im using windows 8 or windows 8.1 pretty sure its 8.1
I Think Adobe fashplayer is installed automaticly..
Lezbez
« Citoyen »
1443290580000
    • Lezbez#0000
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#1379
  0
happysmiling a dit :
I bought fraises. Then I Went to shop and bought the trumpet ball thing for 50 fraises. I never rechived the item but I lost the fraises. I reported this, nothing happend (ive also checked for the item later but no ive never gotten it). This was a quite while ago (more than two weeks probably around a month). A little Before writing this, I gifted a player named Lezbez a applecanoon. She rechieved the message that she got the item, I got her thank you card but she never rly got the item, and yes, she knows whatt item it was. Also if this helps,when i bought fraises some of the tries failed and i had to do it again, but Luckily i lost no Money without getting them.
Im using:
paymethod: steam
Steam standalone version
idk which web browser i got both firefox and internet Explorer but i Think internet Explorer is the main one.
im using windows 8 or windows 8.1 pretty sure its 8.1
I Think Adobe fashplayer is installed automaticly..

I confirm this is true.
Starthefox
« Citoyen »
1443403080000
    • Starthefox#0000
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#1380
  0
I'm on steam, and when I click "Buy Fraises" it closes the store and no window for my payment shows up. What's happening?
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