Problems with payment/fraises?

So, I use Steam and when I click on "Buy fraises" nothing appears, or popout, like the screen that shows how much it cost and how many. I tried to restart my laptop, or even reinstall the game both nothing helped.

#1382

adoooosh a dit :
I still cant buy fraises from here * israel* idk why anyhelp plz ;3;
i need text one :c

I need more information to help you out. Try reading carefully through the first post. At the end you'll find some common questions. It would help if you started with answering those.

happysmiling a dit :
I bought fraises. Then I Went to shop and bought the trumpet ball thing for 50 fraises. I never rechived the item but I lost the fraises. I reported this, nothing happend (ive also checked for the item later but no ive never gotten it). This was a quite while ago (more than two weeks probably around a month). A little Before writing this, I gifted a player named Lezbez a applecanoon. She rechieved the message that she got the item, I got her thank you card but she never rly got the item, and yes, she knows whatt item it was. Also if this helps,when i bought fraises some of the tries failed and i had to do it again, but Luckily i lost no Money without getting them.
Im using:
paymethod: steam
Steam standalone version
idk which web browser i got both firefox and internet Explorer but i Think internet Explorer is the main one.
im using windows 8 or windows 8.1 pretty sure its 8.1
I Think Adobe fashplayer is installed automaticly..

You should fill out the contact form, category Payment problem. Make it very clear that there are two different problems, being 1. you lost 50 fraises without receiving the item you bought and 2. your gift was never added to your friend's inventory. If possible it would help if for the second case your friend also fills out the contact form separately.

You can find detailed help with filling out the contact form here.
The contact form itself can be found here.

starthefox a dit :
I'm on steam, and when I click "Buy Fraises" it closes the store and no window for my payment shows up. What's happening?

worceracs a dit :
So, I use Steam and when I click on "Buy fraises" nothing appears, or popout, like the screen that shows how much it cost and how many. I tried to restart my laptop, or even reinstall the game both nothing helped.

This is most likely a connection issue with Steam. I'll ask admins to look into it since you're both from E2. Perhaps it's a regional issue.

#1383

I wanted to warn of a bug, maybe a problem I just me.
When I entered the code, pin, to buy 'Strawberries', the latter was being refused invalid ...
And over here it goes well ... Then two minutes later I get a message that says that I had received the strawberries, and my credit had been discredited.
I went to see and it was, indeed, discredited, but there is no shadow of strawberries ...
I tried again (Other € 2.99) and no strawberries ...
Help me ç-ç

#1384

skiinovecent a dit :
I wanted to warn of a bug, maybe a problem I just me.
When I entered the code, pin, to buy 'Strawberries', the latter was being refused invalid ...
And over here it goes well ... Then two minutes later I get a message that says that I had received the strawberries, and my credit had been discredited.
I went to see and it was, indeed, discredited, but there is no shadow of strawberries ...
I tried again (Other € 2.99) and no strawberries ...
Help me ç-ç

I'm sorry to hear you have lost money without receiving Fraises. This obviously should not happen. Please fill out the contact form as soon as possible. Make sure to write in English, select as community EN and to pick as category: "Payment problem".

Use this thread to make sure you provide enough information when filling out the contact form.
You can find the contact form itself here.

Also a more general 'service announcement', I'll be very busy the coming week, so it may take a while before I reply again. Sorry for the inconvenience.

#1385

Hello, I bought fraises a month or some weeks back. By calling using "CAD" dollars. And I'm planning on buying more. Though I haven't got the bill, for it. How can I see where the bill is, If I make another mistake thank you! ~Lemonarwhal

#1387

Please help quick

What payment method did you use? (Paypal / Allopass / Steam) - iPhone..

How do you access Transformice? (Web browser / Official Standalone / Steam Standalone / Non official standalone) - Web Browser

Which web browser do you use? (Chrome / Internet Explorer / Firefox / Safari / Opera / Other) - Google Chrome

Which operating system does your computer run? (Windows / Mac / Linux) Please also specify which version (e.g. Windows 8.1 64 bit) - windows XP 32 Bit (old af)

Which flash player version do you have installed? You can check this on the adobe website - No idea. But it shouldn't have anything to say about my fraises from phone?

Please also describe the problem as detailed as possible. - I went to the shop. -> Buy Fraises -> Picked an amount of fraises and I got a popup saying a number and that I have to send PIN to it and I would get a code. So I did it and I never got a code.

#1388

Nevermind, if anyone else has this problem, have steam and transformice open and then click buy fraises.

#1389

lemonarwhal a dit :
Hello, I bought fraises a month or some weeks back. By calling using "CAD" dollars. And I'm planning on buying more. Though I haven't got the bill, for it. How can I see where the bill is, If I make another mistake thank you! ~Lemonarwhal

The call should show up on your phone bill.

Xmustii a dit :
Please help quick

What payment method did you use? (Paypal / Allopass / Steam) - iPhone..

How do you access Transformice? (Web browser / Official Standalone / Steam Standalone / Non official standalone) - Web Browser

Which web browser do you use? (Chrome / Internet Explorer / Firefox / Safari / Opera / Other) - Google Chrome

Which operating system does your computer run? (Windows / Mac / Linux) Please also specify which version (e.g. Windows 8.1 64 bit) - windows XP 32 Bit (old af)

Which flash player version do you have installed? You can check this on the adobe website - No idea. But it shouldn't have anything to say about my fraises from phone?

Please also describe the problem as detailed as possible. - I went to the shop. -> Buy Fraises -> Picked an amount of fraises and I got a popup saying a number and that I have to send PIN to it and I would get a code. So I did it and I never got a code.

Since you also PM'd me, please check your inbox as I already replied to you there.

#1390

Hello , i have this problem when i wanted to buy fraises , i sent a code to Allopass but i didn't get the "Fraises code" , i did it twice , and i didn't get it can you help me out?

#1391

foxmaxaa a dit :
Hello , i have this problem when i wanted to buy fraises , i sent a code to Allopass but i didn't get the "Fraises code" , i did it twice , and i didn't get it can you help me out?

Please check the following things:

- Did the message get sent? Sometimes Allopass' number is down, in this case your phone will show a warning next to the message.
- Were you charged money beyond your normal texting costs?

If you did lose money (besides your default phone costs), please head over to the contact form and fill it out as described on the "Payment problem" tab of this thread. For the contact form, as category you also pick "Payment problem". Please write in English and select as community EN to make sure you get a timely reply.

#1392

I bought fraises using steam, (200) and it never came and it took the payment

#1393

kairiseven a dit :
I bought fraises using steam, (200) and it never came and it took the payment

Please head over to the contact form and fill it out as described on the "Payment problem" tab of this thread. For the contact form, as category you also pick "Payment problem". Please write in English and select as community EN to make sure you get a timely reply. Sorry for the inconvenience and best of luck.

#1394

Why are the fraises down? I'm waiting to buy 500!
How long would it take to fix this stupid thing?

#1396

Mittenmouses a dit :
Why are the fraises down? I'm waiting to buy 500!
How long would it take to fix this stupid thing?

I got several reports about issues with Fraises today. Unfortunately it will have to wait at least until tomorrow before the admins are available to take a look at what's going on. Thanks for your patience.

#1397

Hello! What payment method did i use? - I used Allopass. How do i access Transformice? (Web browser), i was use. Whic web browser do i use?- Opera. Which operating system does my computer run?- Windows. Which flash version do i have installed? - Adobe. My problem- I today bought fraises for really money , i saw on shop green fur.. I had to gift , to one person a .. fur . I gifted, that fur .. but that person didin't get that fur. Thanks i will wait answer.

#1398

I try to buy the fraises then when I put in the information it says I cannot use the card I am using. What do I do :((((

#1399

boxoyx a dit :
Hello! What payment method did i use? - I used Allopass. How do i access Transformice? (Web browser), i was use. Whic web browser do i use?- Opera. Which operating system does my computer run?- Windows. Which flash version do i have installed? - Adobe. My problem- I today bought fraises for really money , i saw on shop green fur.. I had to gift , to one person a .. fur . I gifted, that fur .. but that person didin't get that fur. Thanks i will wait answer.

Please fill out the contact form. Write in English, select as community EN and as category Payment problem. Here's a checklist of things to send in (go to payment problem tab).

crazyjamie33 a dit :
I try to buy the fraises then when I put in the information it says I cannot use the card I am using. What do I do :((((

Assuming you're using Allopass (like the reports about this on the previous page), it's on their end and not on Transformice's. There's not much we can do about it other than suggesting you use a different payment method, like Steam Wallet or Paypal. Sorry for the inconvenience.

#1400

Hello! I've been trying to buy fraises via Steam but it doesn't seem to work. The in-game window that shows the amount and price of the fraises comes up but when I select one of the options, I do not get redirected to a browser so no there is no confirmation of payment. Could you help me out, please? Thank you!

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