Atelier 801
Transformice 
 Problems with payment/fraises? |
Zizizd
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Tribu  Batt_mellamy  « Consul »
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| Mynerdyways « Citoyen »
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| Rikusenpai « Citoyen »
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  Well, I tried paying by using texting. The first time, I used $10.5 AUD. As usual, you post 'PASS' twice, and it would charge you for both times, and it gives you the code on the second text. However, as shown in the picture below, it didnt work. Frustrated, I tried doing the $5.25 AUD feature. It gave me the code, and I put it in, but only to be given the error #8 page. |
Dqdojose  « Citoyen »
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Dqdojose
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Ataraxi Adoooosh  « Citoyen »
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| Mikakuran « Citoyen »
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Electroll  « Citoyen »
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Lemodile  « Censeur »
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| My apologies for the long wait and the even longer post. Windowliveme a dit : I'm unfamiliar with this problem since it's more an in game bug rather than an issue with payment procedures. If the problem persists, consider making a separate bug thread. As for your suggestion, Atelier 801 uses Hipay / Allopass and Steam to handle payments for them. Directly accepting any sort of gift cards would require them to personally handle payments, so I'm afraid it has little chance of being implemented. Still thanks for thinking along though! potterovac a dit : Sorry to hear you're having trouble. It can take up to two weeks to get a reply from the contact form. There are a lot of users sending messages in many different languages, with only two admins (the community managers Zou and Galaktine) checking the inbox. If for whatever reason you did not get a reply within this time frame, please send me a PM and I'll see what I can do for you. zizizd a dit : This usually happens when it takes (too) long for your TFM client to contact either Steam or Hipay / Allopass. This usually is not on your end so I don't have any tips for you to change it. If it is still happening now, please let me know and I'll relay your issue to the admins. Rikusenpai a dit : Sorry to hear you're having trouble. If you lose money without getting Fraises, please make sure to fill out the contact form, and use the category "Payment problem". There are some tips on what to include here. Please note that it can take up to two weeks to get a reply though. As for your actual problem, it's most likely an issue with HiPay / Allopass, and not with Transformice. You could try to approach their support, or if problems persist, use a different payment method, such as Steam or a different Allopass service. whiitekyurem a dit : From your post it's not clear to me which service you used and whether you were charged or not. However, as a general rule: If you lose money without getting Fraises, please make sure to fill out the contact form, and use the category "Payment problem". There are some tips on what to include here. Please note that it can take up to two weeks to get a reply though. jishii a dit : This is a known issue. I don't know if there's any progress on a fix as of yet. For now, please use a different payment method. Sorry for the inconvenience. jose0 a dit : This is fixed by linking a valid email address to your account. You can do this in game by clicking "Menu" and choosing "Change password". ataraxi a dit : This is a connection issue. I don't know the precise cause of this, but it's not on your end. I'm afraid you will have to retry at a later time, or use a different payment method. Sorry for the inconvenience. adoooosh a dit : There are several possibilities; Hipay / Allopass operates by tying several payment methods together using different mobile providers. It's possible that some of their services have been discontinued for specific regions or mobile providers. For precise information you'll have to check up with Hipay / Allopass. mikakuran a dit : Please be more specific when stating your problem. That way I can perhaps be more helpful. Right now it's unclear in which part of the payment process you get stuck. Another thing, "Fraises" is French for strawberry. It's quite likely that you have misunderstood whoever talked to you about strawberries. Strawberries and Fraises are the same thing. Electroll a dit : I'm sorry, but I have no idea. Depending on your region you will see different payment options on the Buy Fraises screen. I'm not from Singapore so I have no idea if it includes what you're referring to. You could try and check with Hipay / Allopass whether they support something like that. zerkyo a dit : I'm sorry to hear that something went wrong with your purchase. Please make sure to fill out the contact form, and use the category "Payment problem". There are some tips on what to include here. Please note that it can take up to two weeks to get a reply though. I am however confident that if your story checks out you will be fully refunded. xxderpderpxx a dit : What website are you referring to? And yes it's quite possible that it's just a temporary server issue. As a general rule, If you lose money without getting Fraises, please make sure to fill out the contact form, and use the category "Payment problem". There are some tips on what to include here. Please note that it can take up to two weeks to get a reply though. mooplee a dit : Hello! Hipay / Allopass uses a wide array of different mobile payment methods to provide payment services that are localized to your current region. The most common ways to purchase Fraises through Hipay / Allopass are by SMS texting or calling. In these cases, the cost of your Fraises is added to whatever you pay for your general mobile service. So, if you use prepaid, the cost is deducted from your balance, if you have a monthly plan it will be added to your phone bill there. If you have received Fraises, this has already happened. So, you already have paid. If you have additional questions please ask. |
Kyllforfun  « Citoyen »
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| I pay too and i recive this  Is not first time when i buy,but now my credits gone and nothing fraises ! |