I used paypal and manual way to pay and the transaction didn't work. I just used the prepaid giftcard on paypal to buy deltas on chatlands. I can send you the transaction bill from paypal if you want.

roesella a dit :

I used paypal and manual way to pay and the transaction didn't work. I just used the prepaid giftcard on paypal to buy deltas on chatlands. I can send you the transaction bill from paypal if you want.

Hmm, this is strange. Since you have tried using other PCs and other browsers, it seems like this is an issue on the PayPal side (rather than an error on your PC).

I recommend creating a PayPal account, adding your prepaid gift card as a payment method on this new account PayPal account and using the account to purchase fraises.

I'll try and see what happens

so I logged into Transformice through google chrome and I went to the shop and clicked buy fraises, then I clicked the amount I wanted which took 20 USD and then the Paypal screen popped up, so I click at the bottom (pay with debit or credit) and I filled out all the information, so it said to go back to Transformice to confirm my action, so I went back without closing any of the tabs I was using and clicked confirm and it said "transaction error, please try again later" , so another hour later I tried and again and still failed, so I try out the Internet Explorer and still failed and also tried the downloaded version of Transformice and there still seemed to be an error so I need help, thanks

So umm could someone please answer my wuestion also why do i have to play longer in order to buy fraises, u guys are getting money either way and i was gonna buy some fur with my fraises but the sale is over so now i cant buy them, thanks .-.

Gabbygalrox a dit :

So umm could someone please answer my wuestion also why do i have to play longer in order to buy fraises, u guys are getting money either way and i was gonna buy some fur with my fraises but the sale is over so now i cant buy them, thanks .-.

I actually got this problem.. What I only do is go to the downloaded steam program, then go where your games are saved, click transformice then clicking play.. After that, the steam transactions work for me. But it's gonna show that "You must spend more time on the game in order to be able to make a purchase." (btw this was your answer from your first question)

(2nd question answer)
They have to do it so that steam fraud users are avoided. (I think?)

I have a problem With buying fraises With phone (And its not listed here).
When I try sending the SMS to the number it says I need to (Example: Send WIN to 6554) But when i try to, it says that the Message could not be sent (Iphone). I have tried With my old phone too, but it says the same. Please help!

webelley a dit :

so I logged into Transformice through google chrome and I went to the shop and clicked buy fraises, then I clicked the amount I wanted which took 20 USD and then the Paypal screen popped up, so I click at the bottom (pay with debit or credit) and I filled out all the information, so it said to go back to Transformice to confirm my action, so I went back without closing any of the tabs I was using and clicked confirm and it said "transaction error, please try again later" , so another hour later I tried and again and still failed, so I try out the Internet Explorer and still failed and also tried the downloaded version of Transformice and there still seemed to be an error so I need help, thanks

Usually this is caused by connectivity issues between Paypal and Atelier 801. However, it may help to try different browsers (you did this already), computers and/or networks to determine with complete certainty whether the problem is on your end or not. You may also try different payment methods if possible. Sorry for the inconvenience.

Gabbygalrox a dit :

So umm could someone please answer my wuestion also why do i have to play longer in order to buy fraises, u guys are getting money either way and i was gonna buy some fur with my fraises but the sale is over so now i cant buy them, thanks .-.

This requirement was introduced to counter Fraise fraud (illegally obtaining fraises). Keep in mind that the time requirement only applies to purchases through Steam, and that play time obtained through connecting via non-Steam clients is not counted towards this requirement. For future sales, if you do not have sufficient Steam hours, please try connecting through the website or official standalone and getting Fraises through mobile payment or Paypal instead.

Salishka a dit :

I have a problem With buying fraises With phone (And its not listed here).
When I try sending the SMS to the number it says I need to (Example: Send WIN to 6554) But when i try to, it says that the Message could not be sent (Iphone). I have tried With my old phone too, but it says the same. Please help!

Unfortunately this is a problem Atelier 801 has no control over. It's up to the mobile payment provider to make sure their numbers can be reached. Until they resolve the problem, your best option is to try a different payment method.

What payment method did you use? Paypal - Checked out as a guest.
How do you access Transformice? Baffler Standalone
Which web browser do you use? Chrome
Which operating system does your computer run? Windows 10 Pro 64-bit
Which flash player version do you have installed? 22,0,0,209


Hello, I bought fraises like 2 weeks ago and I was double charged for the payment, I bought 10usd worth of fraises but 20usd was taken off my credit card balance. I've also sent an email but no reply yet from admins. I have proof of payment and SMS of the money that was deducted from my credit card. I want a refund, or at least 1100 worth of fraises.

Okay so, I paid for 2,300 fraises on Transformice using the debt or credit option. I completed the form and the screen said, "Return to Transformice to comfirm your payment. You'll only be charged after the comfirmation." It was about 8:30 PM in Central time, so I checked it. No comfirmation. At about 11:50 AM Central time, I checked it again. No sign of comfirmation.. I checked my emails, no sign so far.. Can y'all help me out? I don't want to try it again and it suddenly works & charges me $40.00 US dollars instead of $20.00 US dollars. :(

marbiix a dit :

Okay so, I paid for 2,300 fraises on Transformice using the debt or credit option. I completed the form and the screen said, "Return to Transformice to comfirm your payment. You'll only be charged after the comfirmation." It was about 8:30 PM in Central time, so I checked it. No comfirmation. At about 11:50 AM Central time, I checked it again. No sign of comfirmation.. I checked my emails, no sign so far.. Can y'all help me out? I don't want to try it again and it suddenly works & charges me $40.00 US dollars instead of $20.00 US dollars. :(

Does this screen show up for you?

Riannaleo a dit :

marbiix a dit :VoirMasquer

Okay so, I paid for 2,300 fraises on Transformice using the debt or credit option. I completed the form and the screen said, "Return to Transformice to comfirm your payment. You'll only be charged after the comfirmation." It was about 8:30 PM in Central time, so I checked it. No comfirmation. At about 11:50 AM Central time, I checked it again. No sign of comfirmation.. I checked my emails, no sign so far.. Can y'all help me out? I don't want to try it again and it suddenly works & charges me $40.00 US dollars instead of $20.00 US dollars. :(

Does this screen show up for you?

No, it didn't. Not yet..

marbiix a dit :

Riannaleo a dit :VoirMasquer

marbiix a dit :VoirMasquer

Okay so, I paid for 2,300 fraises on Transformice using the debt or credit option. I completed the form and the screen said, "Return to Transformice to comfirm your payment. You'll only be charged after the comfirmation." It was about 8:30 PM in Central time, so I checked it. No comfirmation. At about 11:50 AM Central time, I checked it again. No sign of comfirmation.. I checked my emails, no sign so far.. Can y'all help me out? I don't want to try it again and it suddenly works & charges me $40.00 US dollars instead of $20.00 US dollars. :(

Does this screen show up for you?

No, it didn't. Not yet..

then you shouldn't have been charged
it only charges you when you press "confirm the payment"

Riannaleo a dit :

marbiix a dit :VoirMasquer

Riannaleo a dit :VoirMasquer

marbiix a dit :VoirMasquer

Okay so, I paid for 2,300 fraises on Transformice using the debt or credit option. I completed the form and the screen said, "Return to Transformice to comfirm your payment. You'll only be charged after the comfirmation." It was about 8:30 PM in Central time, so I checked it. No comfirmation. At about 11:50 AM Central time, I checked it again. No sign of comfirmation.. I checked my emails, no sign so far.. Can y'all help me out? I don't want to try it again and it suddenly works & charges me $40.00 US dollars instead of $20.00 US dollars. :(

Does this screen show up for you?

No, it didn't. Not yet..

then you shouldn't have been charged
it only charges you when you press "confirm the payment"

So I should try it again?

why buying fraises with paypal use SMS :(

Micedragons a dit :

What payment method did you use? Paypal - Checked out as a guest.
How do you access Transformice? Baffler Standalone
Which web browser do you use? Chrome
Which operating system does your computer run? Windows 10 Pro 64-bit
Which flash player version do you have installed? 22,0,0,209

Hello, I bought fraises like 2 weeks ago and I was double charged for the payment, I bought 10usd worth of fraises but 20usd was taken off my credit card balance. I've also sent an email but no reply yet from admins. I have proof of payment and SMS of the money that was deducted from my credit card. I want a refund, or at least 1100 worth of fraises.

Hello! You did the right thing contacting the admins about this. From your post I can't be sure how long ago you contacted them. It should not take more than 2 weeks to get a reply if you reached out through the contact form. If you have not received a reply within that time (check your spam box!), please send me or another sentinel a private message and we will personally whip a community manager into checking out your case.

marbiix a dit :

Riannaleo a dit :VoirMasquer

marbiix a dit :VoirMasquer

Riannaleo a dit :VoirMasquer

marbiix a dit :VoirMasquer

Okay so, I paid for 2,300 fraises on Transformice using the debt or credit option. I completed the form and the screen said, "Return to Transformice to comfirm your payment. You'll only be charged after the comfirmation." It was about 8:30 PM in Central time, so I checked it. No comfirmation. At about 11:50 AM Central time, I checked it again. No sign of comfirmation.. I checked my emails, no sign so far.. Can y'all help me out? I don't want to try it again and it suddenly works & charges me $40.00 US dollars instead of $20.00 US dollars. :(

Does this screen show up for you?

No, it didn't. Not yet..

then you shouldn't have been charged
it only charges you when you press "confirm the payment"

So I should try it again?

You can safely try again. Unfortunately there are many things that can cause your type of problem. You may try using different browsers and, if possible, networks and devices. If none of that works (or is not possible) there are also other payment methods you may try.

xymessiyx a dit :

why buying fraises with paypal use SMS :(

Please be more detailed in describing your problem. The more specific you are, the more likely we are able to help you troubleshoot.

nvm i fixed it myself

Why Euro is the same amount at Dollar? (steam)
Last time i saw its only 17-18€
Is this a bug?