Fluffball a dit :

I sent the word code to the number 2778. And i did not recive the code.

Payments dont work by code

Edit: nvm it’s the link

I thought u meant something else

it keeps on telling me to use a different card, but ive used the same one before too buy fraises?

Sympathy a dit :

it keeps on telling me to use a different card, but ive used the same one before too buy fraises?

Check for any typos you might have done. If you’re using Visa or any of the other card choices, make sure you selected the right one.

I would say check if there’s enough money, but I’ve experienced before when you don’t have enough to pay, and it just cancels the transaction. It doesn’t take your money & doesn’t give you fraises.

I tried to buy fraises for 7 EUR. It took the money, but I didn't get any fraises. Sent a message!

I have a question about the in-Steam purchases, How long do you exactly have to wait until you could buy fraises? I'm unsure of exactly the amount of time, but I did just recently got the game on Saturday, So that might be it. I'm just looking for about the exact time, maybe an estimate? Please get back to me as soon as possible!

It won't let me buy through SMS anymore as it always defaults to euros, which isn't the currency in my country. It used to work with the old system, when it defaulted to the currency that I use. This happening to anyone else?

Payment method (and how I access tfm) : Steam
Operating system: windows 10
Problem: I use steam and go on tfm & then to the shop, press to buy 100 or 500 fraises and it takes me to Microsoft edge (steam) and I press the authorization thingy but it says : Can’t connect securely to this page
This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.
when I refresh it then says : An unexpected error occurred while authorizing your transaction. Please try again.

I can't tell If i'm doing something wrong or my computer is. ;-;

Bloom a dit :

Payment method (and how I access tfm) : Steam
Operating system: windows 10
Problem: I use steam and go on tfm & then to the shop, press to buy 100 or 500 fraises and it takes me to Microsoft edge (steam) and I press the authorization thingy but it says : Can’t connect securely to this page
This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.
when I refresh it then says : An unexpected error occurred while authorizing your transaction. Please try again.

I can't tell If i'm doing something wrong or my computer is. ;-;

Have you tried with another browser?

Yes ;-;

Voxel a dit :

Ah, so I use steam to buy fraises. It's my first time. So I click on "buy 1100 fraises" and all it says is; An error has occurred while processing your request, please try again. If the problem persists, please contact our team using our contact forum". Over and over! I just want to use my 20 dollars for fraises! Do you guys not want my money?

I'm getting the same problem

Jimmymotanu a dit :

Voxel a dit :VoirMasquer

Ah, so I use steam to buy fraises. It's my first time. So I click on "buy 1100 fraises" and all it says is; An error has occurred while processing your request, please try again. If the problem persists, please contact our team using our contact forum". Over and over! I just want to use my 20 dollars for fraises! Do you guys not want my money?

I'm getting the same problem

I purchased fraises on steam all the time, and I never experienced an issue yet. Maybe you can try with another browser? Or keep playing on steam. I don't think it matters how many hours you played in-game. It's most likely how many hours you played on steam to purchase fraises. But, I could be incorrect.

i paid for 145 fraises but i couldn't get any fraises i want you to give my money back. I called the customer service but they said they couldn't see anything which was paid. They are lying because i can see that i paid for them in my bill. HELP PLEASE.

Eyelash a dit :

i paid for 145 fraises but i couldn't get any fraises i want you to give my money back. I called the customer service but they said they couldn't see anything which was paid. They are lying because i can see that i paid for them in my bill. HELP PLEASE.

You can send in a contact form under the category "payment problem." The admins will be able to see if your purchase went through or not. You can find some tips on how to properly fill out a contact form here.

Euronymouse a dit :

It won't let me buy through SMS anymore as it always defaults to euros, which isn't the currency in my country. It used to work with the old system, when it defaulted to the currency that I use. This happening to anyone else?

Never happened to me until today, except I had 3rd party payment block back in July, which was solved... Today I tried to purchase fraises through SMS and it's been a few minutes and no code! I did it twice (the second time was to make sure) and nothing :(
I lost 8 euros (which are 392 fraises for 4 euros each) for them :/
I submitted the issue from the contact form, hope I didn't make any mistakes :/

UPDATE: Right after the game update, I got two text messages with the codes and they worked! It was a weird situation, so I was either impatient or it's something that happens. That contact form I sent becomes invalid, so my apologies for the incovienience, since this problem is now solved :/

I get the message "You must spend more time on the game in order to be able to make a purchase." every time i try to buy fraises through Steam. I've played for over 300 hours, so I'm not sure why it still needs more. I have been playing on browser most of the time and just switched to Steam today, though.

Evivva a dit :

I get the message "You must spend more time on the game in order to be able to make a purchase." every time i try to buy fraises through Steam. I've played for over 300 hours, so I'm not sure why it still needs more. I have been playing on browser most of the time and just switched to Steam today, though.

The time you've spent playing on a browser doesn't stack with the time you've played via Steam. So, if it was your first time playing on Steam you started from scratch in play-time since Steam is an app. Keep playing via Steam and you'll eventually be able to purchase fraises through it.

man, that sucks. thank you for your help!

how many hours is the minimum to buy fraises? I searched but didnt see it anywhere.

Evivva a dit :

how many hours is the minimum to buy fraises? I searched but didnt see it anywhere.

I believe the is no set requirement, and if there is, it's unknown information.

What payment method did you use?
HiPay

How do you access Transformice?
tried both web browser AND unofficial standalone (iMouse 4)

Which web browser do you use?
Chrome, but I also tried Microsoft Edge with the same result

Which operating system does your computer run?
Windows 10

Which flash player version do you have installed?
Latest

Please also describe the problem as detailed as possible.
I am trying to buy fraises using my phone credit. The window pops up, I put my phone number there, I get a code, I type the code correctly, and it says that there was an error with the payment. This happens on both the official website and the unofficial standalone mentioned, as well as 2 different browsers. I know for a fact that my phone has credit on it which can be used to buy fraises - I've used it before. I also have a recording of it happening, it it helps with anything.