Problems with payment/fraises?

Hey guys um i wanna gift my friend a fur for 120 presents right we always do trades together and like this time it wont send the vertification code to proceed to gift to my friend? to my email like its always worked but today no emails at all from tfm when i tried :(

#1422

Abdallaahmed a dit :
Actually the service is working fine until i send more than 4 or 5 SMS , after sending more than 4 sms instead of giving me my code it says "Error, too many SMS on the same day. Please try again tomorrow." this error has been around for 3 days i don't buy fraises daily but that error wasn't there in the past , and yes i lost - a lot of - money because of that error

For the lost money, please fill out the contact form. Use this thread for help (pick as category "Payment problem" and write in English).

As for the error, is this what happens? I haven't heard of this problem before so any information would be very helpful.
Day 1: You bought Fraises 4 times, then the fifth time did not work.
Day 2: The first attempt already gives an error?
Day 3: Same

Blakeino a dit :
Hey guys um i wanna gift my friend a fur for 120 presents right we always do trades together and like this time it wont send the vertification code to proceed to gift to my friend? to my email like its always worked but today no emails at all from tfm when i tried :(

As a mandatory warning, always be very careful with these trades. You're not permitted to write out such trade offeres on public chat, forums or café, because they're often scams.

Anyway, as for your problem.. Have you checked your spam box? That's often the first thing to look for. Additionally you can try doing some other email request (like requesting a pw change without changing your pw) and see if that goes through. That way we can figure out whether the problem is with all emails or just the gifting system.

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#1423

So I tried buying fraises with 3EUR PaySafeCard, Nothing went wrong untill I got the code, Flipgraham (MOD), told me to use /code in the game, and fill in my code I got. I dilled it in, clicked ''Submit''. Nothing, but seriously, nothing happened after...

Please, help, I have 10EUR to spend on the game. I did it in parts, because a friend told me the same happened to him.

Thanks.

~ Rockyplooy.

#1424

Lemodile a dit :
Abdallaahmed a dit :
Actually the service is working fine until i send more than 4 or 5 SMS , after sending more than 4 sms instead of giving me my code it says "Error, too many SMS on the same day. Please try again tomorrow." this error has been around for 3 days i don't buy fraises daily but that error wasn't there in the past , and yes i lost - a lot of - money because of that error

For the lost money, please fill out the contact form. Use this thread for help (pick as category "Payment problem" and write in English).

As for the error, is this what happens? I haven't heard of this problem before so any information would be very helpful.
Day 1: You bought Fraises 4 times, then the fifth time did not work.
Day 2: The first attempt already gives an error?
Day 3: Same

Blakeino a dit :
Hey guys um i wanna gift my friend a fur for 120 presents right we always do trades together and like this time it wont send the vertification code to proceed to gift to my friend? to my email like its always worked but today no emails at all from tfm when i tried :(

As a mandatory warning, always be very careful with these trades. You're not permitted to write out such trade offeres on public chat, forums or café, because they're often scams.

Anyway, as for your problem.. Have you checked your spam box? That's often the first thing to look for. Additionally you can try doing some other email request (like requesting a pw change without changing your pw) and see if that goes through. That way we can figure out whether the problem is with all emails or just the gifting system.

thanks for -the late- response anyway , i already sent a message before knowing that this topic was existing and i got no feedback but i'll try to send it again *!* However i know that i wont get a feedback again because there is a problem with the emails already so please fix it as soon as possible *!* . no after that error i try the day after and it works only 4 times again

about the validation code , i checked spam box and i found nothing , tried to change my pw but no activation code either so the problem is with the emails hope you can fix it soon

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#1425

Hey so my friend was trying to gift me and with her it kept sending her multiple validation codes that when she tried did not seem to work. I was testing to see what was going on and when I tried to change my password, knowing it also sends a validation code, I never received the code at all. So I was wondering if maybe this is a glitch or if there is a bug? Please help! Thank you!

#1426

Hey i have enough money in my steam wallet but i am try to buy fraises "You now can return transformice" say while i return transformice fraises is not come my account.

#1427

Given the large amount of posts I will make a few general remarks.

Confirmation codes not working: A lot of people seem to have this issue, I will report it to the admins. It has already been reported to the admins.
Not receiving emails: Unfortunately the email system sometimes goes down, leading to messages not being sent (always check your spam folders though!!! It happens). Usually the system reboots after a while and things start working again.
If you lost money without receiving Fraises, please use this thread to fill out the contact form properly.

esoule a dit :
Hey i have enough money in my steam wallet but i am try to buy fraises "You now can return transformice" say while i return transformice fraises is not come my account.

Was any money taken from your Steam wallet? If so, use the links above.

Abdallaahmed a dit :
Lots of text

It can take up to two weeks to get a reply from the contact form. If you haven't received an answer by then, please send me a private message and I will try to get you in touch with the admins.

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#1428

I use steam. When I try to gift s1 something it asks me for a verification code from my email. B4 there was no problem i used to get the codes emailed but not anymore? help plz

#1429

I explained why this happens less than 2 hours before you posted, please read my previous post.

#1430

[Modéré par Lemodile, raison : double post]

#1431

I bought fraises today, not to long ago. I opened the shop and tried to customize my crocodile plank shaman item. The shop then went blank so I closed it, my ping was also 305 at the time so I logged off then logged back in, After I logged back in I checked the shop again. I had 1137 fraises and 150 fraises had been deducted from my fraises. so I then had 987 fraises. I have tried logging in and out, and talked to mods. Sweetphoenix advised me to come and voice my complaint here. Is there anything that can be done? As I see it as unfair, I used my hard earned money on transformice and I get this?

Sweetphoenix, the mod says she has heard of this type of thing before, is this some sort of bug, or what?

#1432

@Samxcake: Unfortunately that does happen sometimes. When you lose money or fraises without receiving what you paid for, please send the admins a message here with as much information as you can about the purchase. We have a thread with tips for filling out the contact form here.

Some general contact form tips: Use the "payment problem" category, write in English and set your community to EN.

Keep in mind that it can take up to two weeks to get a reply (there are many messages being sent daily and only a few community managers). If you haven't received any news within the normal time period, send me a PM and I will try to sort it out for you.

#1433

[Modéré par Lemodile, raison : Answer to an ancient question]

#1434

not able to buy fraises with paysafe?

#1435

I don't know if anyone has asked this before, but can you buy fraises with the steam cards?
Since TFM is on steam, are you able to do that or not?

#1436

Chain, you can buy fraises from Steam, but I'm not sure about a Steam card

#1437

I have a problem again, I'm using steam, I bought 500 fraises and did not receive any fraises, I also made a previous purchase of 1100 fraises and received. I may need a refund or to receive my fraises.

Nevermind! Going to fill out the form, thank you for this thread though Lemodile!

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#1439

Oh well

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#1440

An administrator or moderator of this game, I invite you to see this video and that when giving click the ''Buy fraises'' by means of steam, nothing happens, take one week with this problem , help!! https://www.youtube.com/watch?v=aYjDsSfHQaY

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